Safaltek Solutions Framework

Claims Handling

We are a leading third party claim administration services provider able to devote our specialized and dedicated services, with extensive industry experience, to deliver a complete claim processing solution. Our unrivaled quality standards combined with an extensive line of services allow us to provide a level of customer satisfaction not easily matched by other TPA firms. We provide all the administrative services tailored to meet our client's specific requirements.

Our Claims Administration Solutions manage the routing of claims and streamlines work tasks for all parties involved in the claims process including customer service representatives in the contact center, claims adjusters, subrogation specialists, agents and brokers and third party claimants. In addition, the solution provides a process-driven, browser-based desktop to automate manual tasks and provide unified access to data and all claims related information, reports and status.

Our Services

Electronic Claim Submission: Increases the claim processing speed and accuracy of claim-related information captured.

Automated Document Management System: Core claims and document management system are directly integrated into the process to provide fast access to correspondence with customers, agents, brokers etc.

Automated Monitoring of active and declined claims with proactive escalation based on set of rules specific to organizational standards and policies.

Tele-Registration is a module that allows you to register valid claims made over the telephone. It is user-friendly and works on a query-based system. Based on your script, you first identify the caller to ensure that a valid record exists in the system. Tele-Registration offers multiple ways of doing so & displays the relevant information for you.

Web-enabled Reports: Supports seamless reporting of claims across multiple channels to maximize consistency and policyholder satisfaction rates.

Automation of Business Processes: Exclusions, rules, actions are embedded in the process to automate and track review, recovery, subrogation, settlement activities and decisions to speed up the productivity of adjusters. Business Process Manager allows you to define and automate any business process.

Web-enabled Claims Processing technology gives your employees real-time access to claims information.

Claims Administration Solution speeds up claims resolution time and improves decision-making process to minimize risk while reducing administration and settlement costs by 20-30%.